Terms & Conditions
Arrival: Please be advised that is best to arrive at least 15 minutes prior to your appointment to enjoy the facilities in full prior to your treatments. Out of respect for the following appointments, late arrivals will result in reduced Jacuzzi or treatment time in the case where no Jacuzzi is included in the package.
Cancellation: We kindly ask you to provide us with at least a 12-hour notice for all appointment cancellations.
Gift Certificates: Expiration is 6 months from the purchase date. Gift Certificates are not redeemable for cash and are nonrefundable. Gift Certificates and Gift Cards must be present at the time of service otherwise treatments must be paid for.
Packages: AllPackages purchased are not redeemable for cash, are non-refundable.
Late Arrivals: Please be advised to check-in at Spa reception 15 minutes before appointment starts. We understand that it can be difficult at times to arrive on time for appointments. If you see you will have a late arrival, please call and let us know if you will be late. We will try our best to accommodate you; however, out of respect for other clients’ time, we cannot guarantee the full-service time if you are late. We will do what we can in the time allowed.
Payments: We accept all major credit cards. We do not accept traveler’s checks.
Gratuity: Gratuity is not included. Tips typically average 10% to 15% of your service total and are appreciated but not expected.
Treatment Room Policy: Only the client receiving a service is allowed in the treatment room at the time of service. All other guests must wait in the waiting area, there are no exceptions except for those under the age of 18 as they must be accompanied by an adult at all times.
Children and minors: The Spa wants you to relax, and enjoy your service. It is important that the Esthetician is able to focus on your service and skincare needs. It is preferred for you to leave your child/ minor at home, if possible.
Please note that it is at the Spa’s discretion to stop service or refuse service if the service provider feels unsafe, mistreated, or harassed (verbally or physically) by a client, or if the service is not appropriate for the client, depending on the client’s information provided at the time of consultation, medical history, injuries, or composition.
Website:
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License: Unless otherwise stated, Schere Complex and/or its licensors own the intellectual property rights for all material on Schere Website. All intellectual property rights are reserved. You may access this from Schere Website for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from Schere Website
- Sell, rent or sub-license material from Schere Website
- Reproduce, duplicate or copy material from Schere Website
- Redistribute content from Schere Website
